At PLStarWorld, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free returns and refunds process.
1. How do I return an item?
If you wish to return an item, please contact us within 30 days of receiving your order at [email protected]. We will provide you with a return authorization and instructions on how to send the item back to us.
2. What are the conditions for returning an item?
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. The item should not show any signs of wear, and all tags must still be attached.
3. How long do I have to return my order?
You have 30 days from the date of receipt to return your item. After 30 days, we may not be able to process your return.
4. Can I exchange an item instead of returning it?
Yes, we offer exchanges on items that meet the return criteria. If you’d like to exchange an item for a different size or color, please contact us at [email protected] to arrange an exchange.
5. How will I receive my refund?
Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account.
6. Are return shipping costs covered?
Unfortunately, return shipping costs are the responsibility of the customer unless the item was defective or we made an error with your order. We recommend using a trackable shipping service to ensure your return reaches us safely.
7. What if my item is defective or damaged?
If you receive a defective or damaged item, please contact us immediately at [email protected]. We will assist you with returning the item and provide a full refund or replacement.
8. How can I contact you for return or refund inquiries?
For any questions or issues regarding returns or refunds, please reach out to us at [email protected]. Our customer service team is happy to assist you!
